If you live near Altoona, Iowa … we have some great news for you! We offer FREE local pickup for online orders with no minimums. Before you hit submit on that order, keep reading for more details!
How do I place a pickup order?
Simply select “Pickup” as your shipping option during checkout. That's it. No shipping charges will apply. Depending on the payment method you choose, there will either be a tab for "pick up" or a drop down where you can change the shipping address to pickup.
How soon can i pickup my order?
Once your order is ready, we will either email, call, or text. PLEASE do not arrive until you have received this notification. Sometimes our emails go into SPAM folders. Be sure to check there periodically if you are expecting a pickup notification. PLEASE add email@example.com to your safe senders list! You can also add your phone number to your account, which will allow you to receive order status texts.
We strive to have pick-up orders ready within 4 hours during normal business hours. If you need an order immediately, please email us at firstname.lastname@example.org to get an estimated time. We can't be held responsible for your emergency if we don't know about it before!
YOU MUST TEXT HOLLY AT (303)906-7154 to arrange pickup!!!!!! I do work another job, and want to make sure your items are not waiting for you for an extended amount of time!
If you have not heard from us, please feel free to reach out to check on the status of your order.
SAME DAY / NEXT DAY AVAILABILITY IS NOT GUARANTEED: WE DO OUR BEST TO HAVE ORDERS READY SAME OR NEXT DAY. IN SOME CASES DUE TO ORDER SIZE OR COLOR VOLUME, WE MAY REQUIRE ADDITIONAL DAYS TO PREPARE YOUR ORDER. We will do our best to communicate any issues with you immediately!
What is the address?
Again, we do not have a storefront at this time. We are located in Altoona, Iowa. If you have questions, please either reach out via email (email@example.com@dee-vinyl.com) or text Holly (303) 906-7154. When your order is ready, you will receive an email with instructions to contact us as well as the address to pick up.
What are the pickup hours?
Pickup will be monitored via camera. Given the climate in Iowa, please make arrangements prior to pickup so items aren't left outside. Because this is also our home, please be respectful of our neighbors by arranging pickup during daylight hours.
Out of stock products:
Ship happens! … In the event a product is out of stock, we will contact you to let you know the ETA for an items return to stock.
I chose local pickup but need my order shipped!
If you choose local pickup we will not ship your order. If you did so in error or change your mind and need your order shipped, a flat fee of $10 will be billed. Your package will ship upon payment.